Common questions if you've received a package and need to pay for and/or return sheets:
Q. Can I combine prints from different packages to make my own single package?
A. No Sorry. Our packages are priced as low as possible. Combining them lowers the schools fundraiser totals and commission.
Q. Can I replace a sheet I already have but don't want by ordering one that I do want?
A. No Please. We try to print the best general packages for everyone. Sometimes it might not have what you need. Please return the unwanted pictures and hand the adjusted payment in to the school. Then you can order the prints you do need here online at http://skylightsmiles.com/schools where you can order from your schools gallery.
Q. How can I order more?
If you have a password on your price sheet go to http://skylightsmiles.com/clients.html , enter the first word in the name of your school (second if anther school comes up), enter the password provided. Select your child's portrait, and view you print options on the right. Click "Visit Shop" at the top of the list to see more.
If you have a password on the top of your picture envelope, enter the code in the "search" field here http://skylightsmiles.com/search.html . See your picture options on the right. Click "Visit Shop" at the top of the list to see more.
Q. I cannot find my password.
A. Email us at [email protected] with your school's name and we'll help.
Q. I have more than 3 packages. Do I get a discount?
A. Yes. The first three full packages are discounted at the price on your envelope, then add $20 for every full package after that.
Q. How do I pay online?
A. Go to http://skylightsmiles.com/pay and follow the directions. Remember reorders must be paid for separately.
Q. How long do you keep the pictures online for reorders?
A. All year until a new gallery is posted for the next school year.
Q. Where do I send payment?
A. Please fill out the envelope attached to your price sheet with cash, check or Money order made out to "Skylight Studio", or online payment information and hand in to your school with any unwanted prints.
Q. I lost my price sheet.
A. Ask your school for another, or email us at [email protected] with your school's name and we'll help.
Q. How did you get such a great picture of my kids?
A. Years of Experience!
I hope these have been helpful. If you still have any questions, please Email us at [email protected] .